You pay in advance, in US dollars, by card, and your plan renews automatically until you cancel. Canceling stops the next renewal; the time already paid isn't refunded, except for charges made in error.
Free trial
Every new clinic gets a 30-day free trial with up to 2 practitioners and full access. No card is needed, and nothing is charged when the trial ends: choose a plan before then to keep going. If you don't, access pauses and your data is kept for 60 days, then deleted.
Plans and billing periods
- Plans are priced per month or per year; a year costs the same as 10 months.
- Each plan includes a number of practitioner seats. Front-desk and admin staff are free.
- Your first payment is taken when you choose a plan, and each renewal falls on the same date of the month (or year) after that. If you start on the 29th, 30th or 31st, shorter months renew on their last day.
- We charge the card saved on your account. If you hold account credit with us, it is used first.
- Prices exclude any taxes we may be required to collect.
- A receipt is emailed for every payment, and your billing history is in Settings → Subscription.
- Registered nonprofits in the US and registered charities in Canada get 50% off any plan; our team sets it up. It replaces the Founding Clinic Offer.
Monthly allowances
Plans include monthly allowances for AI form and note drafts and for practitioner swaps. They restart each month, on yearly plans too. When one runs out, that feature pauses until your next month starts, or you can upgrade straight away. Unused allowance doesn't carry over.
Upgrades and downgrades
- Upgrade: takes effect immediately. You pay only the difference for the rest of the current period, and your monthly allowances restart at the new plan's level.
- Downgrade: takes effect at the end of the period you have paid for; nothing is refunded for the current period. If you have more active practitioners than the smaller plan allows when it would start, the downgrade waits until you deactivate enough of them.
Failed payments
If a renewal payment fails, we email you and retry, and your clinic keeps working for 7 days. Update your card in Settings → Subscription during that time. If payment still fails after 7 days, the subscription ends and access stops until you choose a plan again. Your data is kept for 60 days, then deleted.
Canceling
Cancel at any time in Settings → Subscription. Your plan keeps working until the end of the period you have paid for, then stops and doesn't renew. Your data is kept for 60 days after that, then deleted. Export anything you need first, or choose a plan again within that time to carry on where you left off.
Refunds
- Subscription payments are not refundable. Each payment covers the period ahead, and it isn't refunded if you cancel, downgrade or stop using ClinyPal part-way through a period. This applies to monthly and yearly plans alike.
- Charges made in error are refunded in full. Email [email protected] and we'll sort it out.
- Refunds for charges made in error go back to the card that paid and usually arrive within 5 to 10 business days, depending on your bank.
- Not sure ClinyPal is right for you? Start with the 30-day free trial. Everything is unlocked and no card is needed, so you only pay once you've decided.
Closing your account
You can close your account and delete all of the clinic's data in Settings. The clinic keeps working until the end of the paid period, and at least 30 days from your request. We email you 30, 7 and 1 days before deletion, and you can stop it until then. Deleted data leaves our encrypted backups within 180 days.
Questions
Email [email protected] before disputing a charge with your bank; we answer billing questions within 1 business day.
Questions about this page? Email [email protected], or see every way to contact us.