ClinyPal uses these companies to run the service. Each processes clinic data only to provide its part, under a data protection agreement. We announce changes at least 30 days ahead, by email and on this page.
| Company | What it does for ClinyPal | Data it handles | Where |
|---|---|---|---|
| OVHcloud US | Hosting, the database, file storage and backups | Everything in the clinic's account, including patient records, uploaded files and encrypted backups | United States |
| Amazon Web Services | Sending emails (Amazon SES) and text messages (AWS End User Messaging): reminders, confirmations, invoices, sign-in codes | Recipient name, email address or mobile number, the message content, delivery status | United States |
| Stripe | ClinyPal's own subscription billing, and card payments for clinics that connect Stripe | For billing: the clinic's billing contact and card; for clinic payments: the patient's name, email and the amount | United States and others |
| Cloudflare, Inc. | Our website and DNS, the bot check on the sign-up form (Turnstile), the relay for video calls when a direct link can't be made, and AI features (templates, message wording, report explanations, help chat; not used for patient records) | Website traffic; browser signals for the bot check; encrypted video and audio passing through the relay; for AI features, the text the feature sends | Global network |
Monitoring
These services watch that ClinyPal is up and running well. Neither receives patient data.
| Company | What it does for ClinyPal | Data it handles |
|---|---|---|
| Grafana Labs (Grafana Cloud) | Server performance metrics | Server metrics; no patient data |
| Better Stack | Uptime checks of public health-check pages, and alerts | Whether the health-check pages respond; no patient data |
Services a clinic connects itself
These are not ClinyPal's sub-processors. The clinic chooses them, signs in to its own account with them, and has its own agreement with each. ClinyPal sends them data only while the connection is on.
| Service | What ClinyPal sends |
|---|---|
| Xero, QuickBooks Online, Zoho Books | Patients' names, invoices, payments, refunds and account credit |
| Square, PayPal, Stripe (the clinic's own account) | Payment amounts and the patient's name and email |
| Google Calendar, Microsoft Outlook, Apple Calendar | Appointment times, with the patient's name if the clinic chooses |
| Google Drive, OneDrive | Files the clinic exports there |
| Mailchimp, Zoho Campaigns, HubSpot, Brevo | Names and emails of patients who agreed to marketing |
| Sign in with Google or Microsoft | Only the sign-in itself; no patient data |
Questions about this page? Email [email protected], or see every way to contact us.