Healthcare clinics use ClinyPal to send text messages (SMS) to their own patients. These terms explain what those texts are, how you agree to them, and how to stop them at any time by replying STOP.
What we send
Texts are sent by ClinyPal LLC on behalf of your clinic, and each one names the clinic. They are about your own care: appointment confirmations, reminders and changes, telehealth visit links, and invoice or payment links. If you separately agree to marketing texts, your clinic may also send occasional news and offers; these come from a different number.
How you agree
You agree by ticking the text message box when you book online with your clinic, or by telling your clinic's staff that you want texts, which they record on your file. The box is never ticked for you. Agreeing to texts is not a condition of receiving care, and agreeing to marketing texts is not a condition of any purchase.
How often
Message frequency varies. Most patients get one to four texts per appointment. Marketing texts, if you agreed to them, are occasional.
Costs
Message and data rates may apply, depending on your mobile plan. Neither ClinyPal nor your clinic charges you for the texts.
Stopping texts
Reply STOP to any text to stop all texts from that number. You will get one message confirming it, and nothing after that. Your clinic can still reach you by email or phone. To start again, reply START or ask your clinic.
Getting help
Reply HELP to any text for contact details, contact your clinic, or email [email protected].
Your mobile number
Your mobile number and your agreement to receive texts are used only to send the texts you agreed to. We never sell them, and we never share them with third parties or affiliates for their marketing or promotional purposes. Our Privacy Policy explains how we handle your information.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Questions
ClinyPal LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. Email [email protected].
Questions about this page? Email [email protected], or see every way to contact us.